Résumé

SUMMARY

I am an outcome-driven problem-solver with deep experience in data analysis, forecasting, data visualization, quantitative analysis, strategic planning and process improvement. My people skills, my engineering background and my affinity for data combine effectively to provide value in all business settings.

PROFESSIONAL EXPERIENCE  

McKesson Specialty Health, Scottsdale, AZ

February 2012 to Present 

Workforce Management Data Analyst II               

• Developed demand plans for 13 pharmaceutical companies, among the highest ownership of demand plans in team
• Achieved five point improvement in forecast accuracy from 87% to 92% over five year period
• Designed and maintained spreadsheets that track 14% more key service statistics
• Examined performance against established service level objectives, providing analyses and recommendations to Call Center Management, often resulting in greater output in comparable periods
• Prepared schedules for shift bids for 238 employees, 22% more employees than before my hire

Sears Holdings Corporation, Tempe, AZ                                                                        

March 2004 to February 2012

Resource Management Coordinator 

• Analyzed real time workloads, identified 8% greater optimization, and generated new forecasts to execute identified optimization
• Identified crucial adherence and schedule exceptions and immediately folded them into workforce management analysis
• Created operational performance reports that allowed workforce management employees to spend 25% less time on pulling and analyzing workforce data
• Coordinated with 5 sites on all operational issues impacting service level, 2 more sites than before my hire

EDUCATION

Bachelor of Science, Industrial Systems and Operations Engineering

December 2009

Ira A. Fulton School of Engineering, Arizona State University, Tempe, AZ   

CERTIFICATION  

Lean Six-Sigma Green Belt

December 2009

Ira A. Fulton School of Engineering, Arizona State University, Tempe, AZ   

LEADERSHIP & LANGUAGES  

• Soccer Coordinator and Amateur League Participant
• Thought leadership for data analysts on danielmphiri.com
• Fluent in English, Nyanja and Nsenga

TECHNICAL SKILLS  

• Tableau
• Excel
• SQL
• Access
• PowerPoint
• Aspect EWorkforce Management
• IEX